{"id":411,"date":"2023-04-22T04:12:34","date_gmt":"2023-04-22T04:12:34","guid":{"rendered":"https:\/\/havigift.com\/?page_id=411"},"modified":"2023-04-22T04:14:12","modified_gmt":"2023-04-22T04:14:12","slug":"chinh-sach-doi-tra","status":"publish","type":"page","link":"https:\/\/havigift.com\/en\/chinh-sach-doi-tra\/","title":{"rendered":"Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3"},"content":{"rendered":"

I. Ch\u00ednh s\u00e1ch 1 \u0111\u1ed5i 1 s\u1ea3n ph\u1ea9m c\u00f9ng lo\u1ea1i:<\/strong><\/h2>\n\n\n\n

1. C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c quy\u1ec1n y\u00eau c\u1ea7u 1 \u0111\u1ed5i 1:<\/strong><\/h3>\n\n\n\n

– S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i trong kh\u00e2u s\u1ea3n xu\u1ea5t do l\u1ed7i c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t.<\/p>\n\n\n\n

– S\u1ea3n ph\u1ea9m b\u1ecb tr\u1ea7y x\u01b0\u1edbc, h\u01b0 h\u1ecfng do l\u1ed7i trong kh\u00e2u giao h\u00e0ng.<\/p>\n\n\n\n

– S\u1ea3n ph\u1ea9m b\u1ecb giao sai v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng, s\u1ea3n ph\u1ea9m so v\u1edbi th\u00f4ng tin trong \u0111\u01a1n h\u00e0ng.<\/p>\n\n\n\n

– Th\u00f9ng h\u00e0ng b\u1ecb m\u00f3p m\u00e9o, bi\u1ebfn d\u1ea1ng, \u1ea9m \u01b0\u1edbt, m\u1ea5t ni\u00eam phong khi nh\u00e2n vi\u00ean giao h\u00e0ng giao s\u1ea3n ph\u1ea9m.<\/p>\n\n\n\n

2. Ch\u00ednh s\u00e1ch 1 \u0111\u1ed5i 1:<\/strong><\/h3>\n\n\n\n

– HAVIGift s\u1ebd h\u1ed7 tr\u1ee3 ho\u00e0n to\u00e0n mi\u1ec5n ph\u00ed vi\u1ec7c 1 \u0111\u1ed5i 1 nh\u1eefng s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i theo quy \u0111\u1ecbnh t\u1ea1i m\u1ee5c I.1 Nh\u1eefng s\u1ea3n s\u1ea3n ph\u1ea9m kh\u00f4ng b\u1ecb l\u1ed7i kh\u00e1ch h\u00e0ng nh\u1eadn v\u00e0 ghi r\u00f5 s\u1ed1 l\u01b0\u1ee3ng \u0111\u00e3 nh\u1eadn v\u00e0o phi\u1ebfu giao h\u00e0ng.<\/p>\n\n\n\n

– N\u1ebfu s\u1ed1 l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m l\u1ed7i l\u1edbn h\u01a1n 30% s\u1ed1 l\u01b0\u1ee3ng \u0111\u01a1n h\u00e0ng. Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u \u0111\u1ed5i to\u00e0n b\u1ed9 l\u00f4 h\u00e0ng b\u1ecb l\u1ed7i \u0111\u1ec3 l\u1ea5y l\u00f4 h\u00e0ng m\u1edbi \u0111\u00fang v\u1edbi th\u00f4ng tin t\u1ea1i \u0111\u01a1n h\u00e0ng.<\/p>\n\n\n\n

3. \u0110i\u1ec1u ki\u1ec7n \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch 1 \u0111\u1ed5i 1:<\/strong><\/h3>\n\n\n\n

– Kh\u00e1ch h\u00e0ng ki\u1ec3m tra s\u1ea3n ph\u1ea9m tr\u01b0\u1edbc khi k\u00fd v\u00e0o phi\u1ebfu giao h\u00e0ng. Ch\u00ednh s\u00e1ch 1 \u0111\u1ed5i 1 s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng n\u1ebfu Kh\u00e1ch h\u00e0ng \u0111\u00e3 k\u00fd x\u00e1c nh\u1eadn \u201cnh\u1eadn \u0111\u1ee7 h\u00e0ng \u0111\u00fang ch\u1ea5t l\u01b0\u1ee3ng\u201d v\u00e0o phi\u1ebfu giao h\u00e0ng.<\/p>\n\n\n\n

– Kh\u00e1ch h\u00e0ng giao l\u1ea1i s\u1ea3n ph\u1ea9m y\u00eau c\u1ea7u \u0111\u1ed5i cho HAVIGift v\u1edbi \u0111\u00fang nguy\u00ean tr\u1ea1ng ban \u0111\u1ea7u (Ngo\u1ea1i tr\u1eeb bao b\u00ec).<\/p>\n\n\n\n

– Kh\u00e1ch h\u00e0ng ghi r\u00f5 v\u00e0o phi\u1ebfu giao h\u00e0ng s\u1ed1 l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m y\u00eau c\u1ea7u \u0111\u1ed5i, s\u1ed1 l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m \u0111\u00e3 b\u00e0n giao l\u1ea1i cho HAVIGift.<\/p>\n\n\n\n

– C\u00e1c tr\u01b0\u1eddng h\u1ee3p h\u00e0ng h\u00f3a b\u1ecb h\u01b0 h\u1ecfng tr\u1ea7y x\u01b0\u1edbc do l\u1ed7i c\u1ee7a kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh ki\u1ec3m tra s\u1ea3n ph\u1ea9m HAVIGift s\u1ebd kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m.<\/p>\n\n\n\n

4. Th\u1eddi gian \u0111\u1ed5i h\u00e0ng:<\/strong><\/h3>\n\n\n\n

Khi nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u \u0111\u1ed5i h\u00e0ng h\u1ee3p l\u1ec7 c\u1ee7a kh\u00e1ch h\u00e0ng, HAVIGift s\u1ebd th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch h\u00e0ng th\u1eddi gian giao l\u1ea1i s\u1ea3n ph\u1ea9m trong th\u1eddi gian s\u1edbm nh\u1ea5t.<\/p>\n\n\n\n

II. Ch\u00ednh s\u00e1ch tr\u1ea3 h\u00e0ng (\u00e1p d\u1ee5ng h\u1ea1n ch\u1ebf):<\/strong>
 <\/h2>\n\n\n\n

1. C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c quy\u1ec1n y\u00eau c\u1ea7u tr\u1ea3 h\u00e0ng:<\/strong><\/h3>\n\n\n\n

– S\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c ghi ch\u00fa r\u00f5 trong ph\u1ea7n ghi ch\u00fa: H\u00e0ng d\u00f9ng th\u1eed, ch\u1ea5p nh\u1eadn tr\u1ea3 h\u00e0ng trong v\u00f2ng x ng\u00e0y.<\/p>\n\n\n\n

– Kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 nhu c\u1ea7u ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m.<\/p>\n\n\n\n

– Kh\u00e1ch h\u00e0ng c\u00f3 \u201cphi\u1ebfu tr\u1ea3 h\u00e0ng\u201d, l\u00e0 ch\u00ednh s\u00e1ch \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t HAVIGift d\u00e0nh  cho kh\u00e1ch h\u00e0ng.
 <\/p>\n\n\n\n

2. Ch\u00ednh s\u00e1ch tr\u1ea3 h\u00e0ng:<\/strong><\/h3>\n\n\n\n

– S\u1ea3n ph\u1ea9m c\u00f2n trong th\u1eddi gian d\u00f9ng th\u1eed (tr\u1ea3 h\u00e0ng) cho ph\u00e9p, kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 tr\u1ea3 h\u00e0ng mi\u1ec5n ph\u00ed.<\/p>\n\n\n\n

– Phi\u1ebfu tr\u1ea3 h\u00e0ng h\u1ee3p l\u1ec7, kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 tr\u1ea3 h\u00e0ng mi\u1ec5n ph\u00ed ho\u1eb7c ph\u00ed \u01b0u \u0111\u00e3i theo quy \u0111\u1ecbnh t\u1ea1i Phi\u1ebfu tr\u1ea3 h\u00e0ng.<\/p>\n\n\n\n

– Ri\u00eang \u0111\u1ed1i v\u1edbi tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng tr\u1ea3 h\u00e0ng do kh\u00f4ng c\u00f3 nhu c\u1ea7u ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, Kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c ho\u00e0n tr\u1ea3 s\u1ed1 ti\u1ec1n 70% gi\u00e1 tr\u1ecb s\u1ea3n ph\u1ea9m y\u00eau c\u1ea7u tr\u1ea3.<\/p>\n\n\n\n

3. \u0110i\u1ec1u ki\u1ec7n \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch tr\u1ea3 h\u00e0ng:<\/strong><\/h3>\n\n\n\n

– S\u1ea3n ph\u1ea9m ph\u1ea3i c\u00f2n nguy\u00ean h\u00ecnh nguy\u00ean d\u1ea1ng, bao b\u00ec v\u00e0 gi\u1ea5y t\u1edd k\u00e8m theo nh\u01b0 th\u1eddi \u0111i\u1ec3m HAVIGift giao h\u00e0ng cho kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

– S\u1ea3n ph\u1ea9m trong t\u00ecnh tr\u1ea1ng thu\u1eadn l\u1ee3i \u0111\u1ec3 HAVIGift c\u00f3 th\u1ec3 nh\u1eadn l\u1ea1i s\u1ea3n ph\u1ea9m.<\/p>\n\n\n\n

– Ph\u1ea3i c\u00f3 s\u1ef1 \u0111\u1ed3ng \u00fd nh\u1eadn tr\u1ea3 h\u00e0ng c\u1ee7a HAVIGift. C\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m \u0111\u00e3 in logo, kh\u00f4ng c\u00f2n gi\u1ea5y t\u1edd k\u00e8m theo, s\u1ea3n ph\u1ea9m \u0111\u1eb7c bi\u1ec7t kh\u00f4ng th\u1ec3 b\u00e1n cho ng\u01b0\u1eddi mua kh\u00e1c v\u00e0 c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1c HAVIGift s\u1ebd th\u00f4ng b\u00e1o \u0111\u1ebfn kh\u00e1ch h\u00e0ng v\u1ec1 vi\u1ec7c kh\u00f4ng h\u1ed7 tr\u1ee3 tr\u1ea3 h\u00e0ng.<\/p>\n\n\n\n

4. Th\u1eddi gian tr\u1ea3 h\u00e0ng:<\/strong><\/h3>\n\n\n\n

Khi nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u tr\u1ea3 h\u00e0ng h\u1ee3p l\u1ec7 c\u1ee7a kh\u00e1ch h\u00e0ng, HAVIGift s\u1ebd th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch h\u00e0ng th\u1eddi gian nh\u1eadn l\u1ea1i s\u1ea3n ph\u1ea9m, th\u1eddi gian v\u00e0 ph\u01b0\u01a1ng th\u1ee9c ho\u00e0n ti\u1ec1n (N\u1ebfu c\u00f3).<\/p>","protected":false},"excerpt":{"rendered":"

I. Ch\u00ednh s\u00e1ch 1 \u0111\u1ed5i 1 s\u1ea3n ph\u1ea9m c\u00f9ng lo\u1ea1i: 1. C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c quy\u1ec1n y\u00eau c\u1ea7u 1 \u0111\u1ed5i 1: – S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i trong kh\u00e2u s\u1ea3n xu\u1ea5t do l\u1ed7i c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t. – S\u1ea3n ph\u1ea9m b\u1ecb tr\u1ea7y x\u01b0\u1edbc, h\u01b0 h\u1ecfng do l\u1ed7i trong kh\u00e2u giao h\u00e0ng. – S\u1ea3n ph\u1ea9m […]\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-411","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/havigift.com\/en\/wp-json\/wp\/v2\/pages\/411","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/havigift.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/havigift.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/havigift.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/havigift.com\/en\/wp-json\/wp\/v2\/comments?post=411"}],"version-history":[{"count":1,"href":"https:\/\/havigift.com\/en\/wp-json\/wp\/v2\/pages\/411\/revisions"}],"predecessor-version":[{"id":412,"href":"https:\/\/havigift.com\/en\/wp-json\/wp\/v2\/pages\/411\/revisions\/412"}],"wp:attachment":[{"href":"https:\/\/havigift.com\/en\/wp-json\/wp\/v2\/media?parent=411"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}